- Please allow 1-2 days for processing after placing your order
- We can ship to U.S. customers only and pricing will calculated based on weight and location of the receiver
- Standard shipping will arrive in 5-7 business days after processing
- Expedited shipping will arrive in 1-3 business days after processing
- Merchandise must be returned within 15 days
- Merchandise must have all tags attached and must be returned unused in original packaging. Otherwise it may result in a delayed refund or may not qualify for a refund.
- PLEASE NOTE: Shipping charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
- Ship returns to:
Charles Department Store
Attn: Ecom Returns
113 Katonah Ave
Katonah, NY 10536
- Customers are responsible for return shipping costs and must use a trackable, insured shipping method. Charles Department Store cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
- You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
- E-mail [email protected] for any additional help or questions.