• Please allow 1-2 days for processing after placing your order.
  • We can ship to U.S. customers only and pricing will calculated based on weight and location of the receiver.
  • Standard shipping will arrive in 5-7 business days after processing.
  • Expedited shipping will arrive in 1-3 business days after processing.
Refund Policy:
  • Merchandise must be returned within 15 days.
  • Merchandise must have all tags attached and must be returned unused in original packaging. Otherwise it may result in a delayed refund or may not qualify for a refund.
  • PLEASE NOTE: Shipping charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.
  • Ship returns to:

Charles Department Store

Attn: Ecom Returns

113 Katonah Ave

Katonah, NY 10536

  • Customers are responsible for return shipping costs and must use a trackable, insured shipping method. Charles Department Store cannot accept responsibility for packages we do not ship. Please keep the tracking details for your records.
  • You will receive an email once your return has been processed. Please allow 5 business days from the time we receive your return for it to be processed.
  • E-mail for any additional help or questions.